Shipping Policy

We have 3 ways of shipping your orders:

- USPS PRIORITY MAIL - Real Carrier Cost

- UPS Ground (No P.O.Boxes Allowed) - Real Carrier Cost (with Mandatory Adult Signature)

- FREE SHIPPING (for orders over $199) and the best value by ground (WE CHOOSE THE CARRIER 5 to 14 days) - You pay less, but the delivery time can be longer. If you choose this option, you cannot have a PO Box as your shipping address. ***NOTE: Orders shipped with UPS will require an Adult Signature***.

NOTE: DUE TO THE DELAYS AND THE INCREASING LOSS OF PACKAGES, AN INSURANCE WILL BE ADDED TO THE CHECKOUT AUTOMATICALLY FOR ORDERS OVER $ 400.00.

As the shipping rates continuously goes up, we have modified our policy as follows:

If you need to be delivered by one specific carrier (UPS or USPS), you MUST select the desired carrier and pay the real cost of that shipping carrier.

If you select FREE SHIPPING or Ground Best Value, as specified on the shipping type you must be aware the cost is less, but WE WILL DECIDE WHICH CARRIER and type of service to use and as a result the delivery time frame may be a little longer. If you pick any of these options you cannot have a P.O.Box as shipping address and be aware that UPS will be requiring Adult Signature.

WARNING TO ALL CUSTOMERS: PLEASE NOTE THAT ANY WRONG PRODUCT'S ORDER, SHIPPING ADDRESS ERROR, REFUSAL OF PACKAGE, OR NOT AVAILABILITY FOR DELIVERY, WHICH RESULTS IN THE PACKAGE BEING RETURNED TO OUR WAREHOUSE, WILL MAY INCUR A RESTOCKING FEE OF 10% OF THE TOTAL ORDER AMOUNT TO BE REDUCED FROM THE REFUND. IN THE CASES OF FREE SHIPPING AND BEST VALUE OPTION, AN EXTRA CHARGE WILL BE ADDED TO THE DEDUCTION (IN CORRESPONDACE OF THE REAL SHIPPING COST PAID BY US).

CUSTOMERS MUST REVIEW THE ORDER CONFIRMATION EMAIL AND BE SURE THAT ALL THE ORDER INFORMATION IS CORRECT, INCLUDING THE SHIPPING ADDRESS. IF THERE IS ANY ERROR, MAKE SURE TO SPEAK DIRECTLY WITH A REPRESENTATIVE ASAP TO MAKE THE CORRECTIONS.

ROAD RUNNER CIGARS SHALL NOT BE LIABLE IN ANY WAY FOR ERRORS IN THE SHIPPING INFORMATION OF ORDERS PLACED ONLINE DIRECTLY BY CUSTOMERS, WHETHER BY HUMAN ERROR OR THE SHIPPING CART SOFTWARE. CUSTOMERS MUST MAKE SURE THEY HAVE THE RIGHT EMAIL REGISTER IN OUR SYSTEM TO RECEIVE THE ORDER'S NOTIFICATIONS.

Former notes about delivery on your account profile will be disregarded.

 

  • WE DO NOT SHIP ON WEEKENDS. WE DO NOT SHIP OUTSIDE THE USA.
  • WE ARE NOT RESPONSIBLE FOR STOLEN ORDERS. BEFORE ANY SOLUTION OR HELP FROM OUR PART ON STOLEN ORDERS, OR CASES CLAIMED AS "NOT DELIVERED AS SHOWED", CUSTOMERS MUST PROVIDE A CLAIM NUMBER OPENED WITH THE SHIPPING CARRIER.
  • All claims must be received no later than 15 days after the shipment date.
  • The following States are excluded from our FREE SHIPPING promotion: Hawaii, Alaska, Virgin Islands and Puerto Rico.
  • IMPORTANT: We have created special shipping rates to help our customers. These economic rates, along with FREE Shipping, are subject to the carrier we choose.
  • If you need to be delivered by a specific carrier you MUST pick and pay for that specific carrier.
  • Please allow 24-48 business hours for processing.
  • Estimated time of arrival starts from the date the order is shipped.
  • UPS does not deliver on Weekends or Holidays.
  • UPS does not deliver P.O.Boxes.
  • USPS does not deliver on Holidays.
  • All Shipping prices will be displayed on the Checkout Page.
  • You will receive an email confirmation once the order is shipped containing the tracking number.
  • Please allow up to 48 hours for the tracking number to register with the shipping carrier.
  • You must be 21 years of age or older to order cigar products or cigar accessories.
  • FAA Regulations and safety hazard laws prohibit the shipment of lighters via Air.
  • We ship via UPS and/or USPS
  • Shipping Upgrades will have an extra fee.
  • Large items (Humidors) may not qualify for FREE Shipping.
  • FREE Shipping is only valid within the lower 48 states. Does not apply to Hawaii, Alaska, Virgin Islands and Puerto Rico and the States where ship tobacco is not allowed.
SURGEON GENERAL’S WARNING: Smoking Causes Lung Cancer, Heart Disease, Emphysema and May Complicate Pregnancy.
Road Runner Cigars does not sell Cigarettes or Pipe Tobacco. This website, its use and its content is intended for people over the legal smoking age (age of 21). By Purchasing from our site you are agreeing to an Age Verification. 
Customers are responsible for their State and/or Local Taxes. Florida Tobacco Shop assumes no responsibility for any legal charges as a result of changing local/state laws. It is the buyer’s responsibility to determine if any transaction from Road Runner Cigars and its affiliates is in violation with local rules and regulations.
Road Runner Cigars is not responsible for typographical errors. Prices are subject to change without notice. We reserve the right to limit quantities. Offers valid while supplies last.




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