While we inspect every order before it leaves our warehouse, mistakes do happen. We have managed to make returns simple for our clients. If we ship you the wrong items, we will send you a return label (Free of charge) for you to return the incorrect items. Once we receive those items back in our warehouse, we will ship you the correct items. Products must be returned unopened to get full refund or exchange. Please be aware that we can’t ship items to you unless we have received the incorrect items.
If you ordered incorrect items, you would have to ship those items back to us (at customer expense), once those items are received in our warehouse and inspected, we will ship you the correct items. The new shipping will be subject of a new shipping charge. Please be aware that we can’t ship items to you unless we have received the incorrect items.
If you received the items you ordered, and you are just not satisfied with their quality or taste, you are responsible for shipping those items back to us. If you want a replacement, we may ship those once we receive the other items back. If you would like a refund, we will issue a refund for the items only. Shipping cost won't be refunded. A 10% re-stocking fee may be applied.
Closeout Items are closeout items which means they can’t be returned for a refund. Sales on Closeout items are final.
MAKE CHANGES TO YOUR ORDER
Need to make changes to your order? No worries, we're happy to help!
We only accept changes referents to products. Address changes won’t be allowed
To make changes to any order you MUST TALK with a customer service representative. Emails or Voice messages won’t be considered. Address errors may result on cancellations due to our payment methods liability insurance.
RETURNS & EXCHANGES
You need to call us at 1800-948-8597to get the approval before returning any product to fulfillment center. PRODUCTS RETURNED WITHOUT APPROVAL WON’T BE REFUNDED OR SENT BACK TO THE CUSTOMER.
WARNING TO ALL CUSTOMERS:
- PLEASE NOTE THAT ANY WRONG PRODUCT'S ORDER, SHIPPING ADDRESS ERROR, REFUSAL OF PACKAGE, OR NOT AVAILABILITY FOR DELIVERY, WHICH RESULTS IN THE PACKAGE BEING RETURNED TO OUR WAREHOUSE, WILL MAY INCUR A RESTOCKING FEE OF 10% OF THE TOTAL ORDER AMOUNT TO BE REDUCED FROM THE REFUND. IN THE CASES OF FREE SHIPPING AND BEST VALUE OPTION, AN EXTRA CHARGE WILL BE ADDED TO THE DEDUCTION (IN CORRESPONDACE OF THE REAL SHIPPING COST PAID BY US).
- ANY PACKAGE RESULTING IN LOSS (IN DELIVERY OR ON THE WAY TO BE RETURNED), DUE TO INCORRECT SHIPPING ADDRESS, WILL NOT BE CONSIDERED OUR FAULT AND NO MONEY WILL BE REFUNDED.
CANCELLATIONS
You have 30 minutes during working days (Monday-Friday - 9:00am to 5:00pm) to change or cancel your order after you have placed it.
Please call us at 1800-948-8597 and make sure to speak with one of our representatives. DO NOT leave a message.
If the order has been placed during non-office hours you can also use the "Contact US" page of store and send us an email.
Customers MUST TALK with a customer service representative. Emails or Voice messages won’t be considered.
IMPORTANT:
- Email: DO NOT REPLY the Confirmation Order email to send us a message in reference to a cancellation. Use the "Contact US" page.
- Phone: DO NOT LEAVE A MESSAGE in reference to a cancellation or change. A voice message won't be accepted to change or cancel an order.
Please note: That our offices are closed on the weekends, so if you ordered during the weekend or after working hours, we must have your email cancellation message on the next working day at 9:00 am.
For an order cancelled after been shipped, you must get a written confirmation and it will be subject of a Return Fee. This fee will include the return label and will be calculated on base of the shipping carrier's regular prices (not the website shipping prices).
REFUNDS
To get a refund, you must get written approval from our Customer Services Department.
All refunds will be issue 3 to 5 days after we receive the product back in our facility. The time to see the money back on your bank account it will depend on your back policies; usually takes 2 to 4 days.
In case of cancellations of shipped orders, the refunds will be issue 3 to 5 days after we receive the product back in our facility.
In case of cancellations of orders that have not been shipped, the refunds will be made immediately you get the approval.
IMPORTANT:
- -We do not issue refunds for shipping charges.
- -Return, Exchanges, or Refund for Missing Products should be requested within 30 days from purchase date.
- -*** On Refund requests of orders with Free Shipping applied this company has the right to refuse refund of the incurred shipping fees paid by us. We will study each case and proceed with the most just and adequate action.
