Return & Exchanges, Cancellations and Refunds

While we inspect every order before it leaves our warehouse, mistakes do happen. We have managed to make returns simple for our clients. If we ship you the wrong items, we will send you a return label (Free of charge) for you to return the incorrect items. Once we receive those items back in our warehouse, we will ship you the correct items. Please be aware that we can’t ship items to you unless we have received the incorrect items.

If you ordered incorrect items, you will have to ship those items back to us (at customer expense), once those items are received in our warehouse and inspected, we will ship you the correct items.

If you receive the items you ordered and you are just not satisfied with their quality or taste, you are responsible for shipping those items back to us. If you want a replacement, we can ship those once we receive the other items back. If you would like a refund, we will issue a refund for the items only. Shipping cost won't be refunded.

Closeout Items are closeout items which means they can’t be returned for a refund. Sales on Closeout items are final.

 

MAKE CHANGES TO YOUR ORDER

Need to make changes to your order? No worries, we're happy to help!

You have 30 minutes during working days (Monday-Friday - 9:00am to 5:00pm) to change or cancel your order after you have placed it.

 

RETURNS & EXCHANGES

MUST open a RAM (Return Merchandise Authorization). Go to My Account, click on the order you want to open the claim and click on ADD NEW RMA button. You can also call us at 1800-948-8597 and/or leave a message.

 

CANCELLATIONS

You have 30 minutes during working days (Monday-Friday - 9:00am to 5:00pm) to change or cancel your order after you have placed it.

Please call us at 1800-948-8597 and make sure to speak with one of our representatives. DO NOT just leave a message. You can also use the "Contact US" page of store.

IMPORTANT:

- Email: DO NOT REPLY the Confirmation Order email to send us a message in reference to a cancellation. Use the "Contact US" page.

- Phone: DO NOT LEAVE A MESSAGE in reference to a cancellation or change. A voice message won't be accepted to change or cancel an order.

Please note: That our offices are closed on the weekends, so if you ordered during the weekend or after working hours, we must have your email cancellation message on the next working day at 9:00 am.

For an order cancelled after been shipped, you must get a written confirmation and it will be subject of a Return Fee. This fee will include the return label and will be calculated on base of the shipping carrier's regular prices (not the website shipping prices).

 

REFUNDS

In order to get a refund, you must get a written approval from our Customer Services Department.

All refunds will be issue 3 to 5 days after we receive the product back in our facility. The time to see the money back on your bank account it will depend on your back policies; usually takes 2 to 4 days.

In case of cancellations of shipped orders, the refunds will be issue 3 to 5 days after we receive the product back in our facility.

In case of cancellations of orders that have not been shipped, the refunds will be made immediately you get the approval.

 

Please note:

We do not issue refunds for shipping charges. 

Return, Exchanges or Refund for Missing Products, should be requested within 30 days from purchase date.

*** On Refund requests of orders with Free Shipping applied, this company has the right to refuse refund of the incurred shipping fees paid by us. We will study each case and proceed with the most just and adequate action.

 


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